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USA Care Pharmacy: Terms, Policies & FAQ
Complete Store Policies
1. Shipping & Delivery Policy
Fulfillment & Dispatch Location: All orders are packaged securely and shipped directly from our USA facility via the United States Postal Service (USPS).
Standard Shipping: Typically delivers within 3 to 5 business days.
Overnight Express Shipping: Available for urgent orders at an extra charge. (Important: Customers requiring overnight delivery must notify customer support before completing payment so the shipping fee can be added).
Tracking Dispatches: Tracking numbers are issued via email or WhatsApp within 24 to 72 hours after order dispatch.
Delays & Operational Exceptions: Delivery estimates (3–5 days or Express) may occasionally experience delays due to federal holidays, adverse weather conditions, or unforeseen USPS emergency disruptions. Once handed over to the carrier, final delivery timelines depend on USPS logistics.
2. Payment Policy
We accept fast, secure, instant digital payment options:
- Cash App
- Zelle
- Venmo
Note: Payment details are provided at checkout or directly by our support representative upon order confirmation.
3. Return & Refund Policy
Mandatory Unboxing Video Requirement
Due to strict medical safety regulations, to process any claim regarding wrong, missing, or damaged items, customers must record an unboxing video:
- Label Visibility: Begin recording before opening the box, ensuring the shipping label, customer address, and package tracking number are clearly legible.
- Continuous Unedited Video: Gently open the package on camera without any cuts, pauses, or video edits.
- Item Display: Clearly display all received items on camera.
Claim Submission & Return Steps
If you receive a wrong or damaged item:
- Contact Support: Submit your Order ID and unboxing video via email at henrycastellano2123@gmail.com or WhatsApp at +1 (608) 440-4499.
- Verification: A customer care representative will contact you via WhatsApp text or call.
- Local Return Shipping: Upon verification, our representative will provide a nearby local return address in your region (US or UK).
- Refund Processing: Once your return is received and inspected, a full refund will be issued to your original payment method within 3 to 7 business days.
Anti-Fraud & Reservation of Rights
USA Care Pharmacy reserves all rights to reject refund claims or refuse service if there is evidence of video tampering, digital editing, pre-opened packaging, or fraudulent submissions.